FAQ
01. About MedPlus Academy & Programs
MedPlus Academy is a specialized medical education platform providing structured educational programs designed to help doctors prepare for international medical exams and advance their professional knowledge.
MedPlus Academy offers a range of medical education programs covering different specialties and international medical examinations. Available programs can be found on the Programs page.
Our programs are primarily designed for doctors and medical professionals who are preparing for international medical examinations or looking to strengthen their medical knowledge.
Each program has its own objectives, curriculum, lectures, duration, and included resources. Review the program details or contact our support team if you need help choosing the right program.
Yes, you can enroll in multiple programs, subject to the applicable terms and available offers.
Program changes are subject to the specific program's policy. Please contact our support team before requesting a change.
02. Course Content & Learning
Depending on the program, your subscription may include recorded lectures, Question Banks, revision materials, mock exams, educational resources, and other services specified on the program page.
This depends on the specific program. The lecture format is clearly stated on the program page.
Content availability may vary between programs. The availability schedule is determined by the specific program.
Selected programs include Question Banks. Please check the individual program page for the exact resources included.
Some programs may include Mock Exams or exam-style practice. The exact details are available on the relevant program page.
Each program is designed around the relevant examination and its required topics. Please review the published curriculum for the specific program.
For recorded programs, you can generally study according to your own schedule during your active subscription period, subject to the program's access rules.
Where applicable, MedPlus may provide guidance or a recommended structure to help you organize your preparation.
03. Subscription Duration
The subscription duration varies depending on the program. The exact duration is displayed on the program page before registration.
The subscription start date depends on the program and registration process. The applicable start date is determined according to the program's terms.
Access to the program ends when the subscription period expires, unless the subscription has been officially extended or renewed.
Extension options depend on the program and the applicable terms. Contact MedPlus support to check whether an extension is available.
Where renewal is available, you can contact the MedPlus team for the available renewal options.
04. Subscription Hold
For programs that support the Hold option, eligible students may request to temporarily pause their subscription according to the program's Hold policy.
A Hold temporarily pauses your access period so that your subscription is not actively running during the approved Hold period.
A Hold request must be submitted during the active subscription period and is subject to the conditions of the specific program.
Hold requests may be considered for circumstances such as travel, work commitments, or other situations that prevent you from studying, subject to the applicable program policy.
The maximum Hold period depends on the specific program and its terms.
The number of Hold requests allowed depends on the specific program.
If your Hold request is approved, the subscription period will be adjusted according to the applicable Hold policy.
Hold requests should be submitted before the subscription expires and cannot normally be requested after the subscription has ended.
Contact MedPlus support and provide your name, registered email/phone number, program name, and the reason for your Hold request. Our team will confirm your eligibility and the applicable procedure.
05. Account & Login
After completing registration and payment, log in to your MedPlus account using your registered credentials and access your enrolled program from your account dashboard.
Use the "Forgot Password" option on the Login page to reset your password.
Contact our support team and provide your registered email address, phone number, program name, and payment details or proof of payment so we can review your account.
Access may be available across supported devices, but account sharing or unauthorized use is not permitted.
No. Your account is intended for your personal use. Sharing your login credentials may result in account restrictions or suspension according to MedPlus policies.
Contact the MedPlus support team to review the reason for the restriction and determine the appropriate next steps.
06. Devices & Video Access
Yes. You can access supported course content from compatible mobile devices.
Yes. The platform supports access from compatible computers and laptops.
The platform can be accessed through supported browsers and devices, including modern iOS and Android devices.
A stable internet connection is recommended for the best video streaming experience.
Course videos may be protected and direct downloading may not be available. This helps protect the intellectual property and educational content of MedPlus Academy and its instructors.
First, check your internet connection and try refreshing the page or using another supported browser. If the problem continues, contact technical support.
Offline access depends on the specific program and video delivery system. Please contact support if you need clarification about your program.
07. Content Protection & Security
Yes. MedPlus uses content-protection technologies to help protect educational videos and prevent unauthorized access or distribution.
No. Recording, copying, redistributing, reselling, or sharing MedPlus educational content without authorization is prohibited.
No. Question Banks and other educational resources are provided for the registered student's personal use.
Unauthorized account sharing may result in access restrictions or suspension according to MedPlus policies.
08. Payment Methods
MedPlus provides multiple payment options. Depending on the program and your location, available methods may include:
- Visa
- Mastercard / Credit Card
- Apple Pay
- Vodafone Cash
- Fawry
- Western Union
- InstaPay
- Meeza
- Aman
- ValU
- Sympl
- Souhoola
- Contact Now
- Halan
- NBE Installments
- Other available payment options displayed during checkout
Yes, credit and debit card payment options may be available through the supported payment gateway.
Apple Pay may be available where supported by the payment gateway and your device/bank.
Where available, Vodafone Cash can be used according to the payment instructions provided by MedPlus.
Where available, Western Union payment instructions can be obtained from the MedPlus team.
International payment availability depends on the available payment methods and your issuing bank/payment provider.
09. Installments
Yes. Installment options may be available for selected programs through supported payment providers.
Available installment providers may vary by program and current payment options. The available options are displayed during checkout or can be confirmed by the MedPlus team.
Not necessarily. Installment availability may vary depending on the program, price, payment provider, and current offers.
Any applicable fees or conditions are determined by the payment provider and should be reviewed before completing the transaction.
This depends on the specific offer and payment provider terms.
10. Discounts & Coupons
MedPlus may offer promotional discounts from time to time. Check the website or contact the MedPlus team for current offers.
If you have a valid Coupon Code, you can enter it during checkout, subject to its terms and validity.
Coupon combinations depend on the terms of each offer.
Eligible previous students may receive special offers or discounts when available.
Eligible students may receive discounts on future programs according to the current MedPlus offers and policies.
11. Exam Preparation
No educational program can guarantee a passing result. MedPlus provides structured educational content and preparation resources designed to support your exam preparation.
This depends on the program duration, curriculum, and the time you have available for preparation. Review the program details or contact our team for guidance.
Selected programs include Question Banks and exam-style practice designed to support preparation.
No. Practice questions are designed for preparation and training and should not be considered identical to questions appearing in the official examination.
Exam registration is separate from the educational program unless explicitly stated otherwise.
No. Exam results depend on the candidate's preparation, performance, and official examination process.
12. Instructors & Faculty
Programs are delivered by qualified medical instructors and specialists selected according to the academic and educational requirements of each program.
Instructor information may be available on the relevant program page or faculty section.
Instructor experience varies by program. Details about the relevant faculty and their expertise can be found on the program information page.
13. Certificates
Certificate availability depends on the specific program.
Any accreditation or official recognition will be clearly stated for the relevant program. MedPlus does not represent a certificate as officially accredited unless the applicable accreditation exists.
Certificate issuance timing depends on the specific program and its completion requirements.
Where electronic certificates are offered, they will be provided according to the program's certificate policy.
14. Cancellation & Refund
Cancellation eligibility depends on the program's cancellation and refund policy.
Refund eligibility depends on the program, payment method, and whether the course content has been accessed or used. Please review the refund policy before purchase.
Contact MedPlus support immediately and provide your payment information so the transaction can be verified and access can be activated.
Contact support as soon as possible. Any transfer or change request is subject to the applicable program policy.
If a refund is approved, the processing time may depend on the payment method and payment provider.
15. Technical Support
Check your email and password and use the "Forgot Password" option if necessary. If you still cannot access your account, contact technical support.
Check your internet connection, refresh the page, clear your browser cache if necessary, and try another supported browser. If the problem continues, contact support.
Contact support with your registered email/phone number and payment information so your enrollment can be verified.
To help us resolve your issue faster, provide:
- Your full name
- Registered email address
- Registered phone number
- Program name
- Description of the issue
- Screenshot or screen recording when applicable
- Payment reference/order number if related to payment
You can contact the MedPlus support team through the official contact channels displayed on the website.
16. Contact & Customer Service
You can contact our team through the official contact channels available on the MedPlus Academy website.
Yes. If you have questions about a program, payment method, subscription, or eligibility, you can contact our team before completing your purchase.
Yes. Our team can help you understand the available programs and choose the option that best matches your preparation needs.
Current offers and promotions are announced through the official MedPlus Academy channels and website.
17. Important Questions Before Enrollment
Before completing your purchase, make sure you review:
- Program name
- Exam / Part covered
- Course content
- Number of lectures
- Lecture format
- Question Bank availability
- Subscription duration
- Hold policy
- Included resources
- Payment methods
- Installment options
- Refund/cancellation policy
- Certificate information, if applicable
Yes. If you are unsure which program is right for you, contact the MedPlus team before completing your registration.
Each program has its own dedicated page containing the available information about curriculum, duration, content, instructors, pricing, and included resources.
18. Future Courses & Alumni Benefits
Eligible students may receive information about future programs and special offers.
Where applicable, MedPlus may provide special discounts to eligible existing or previous students.
Yes. You can enroll in additional programs subject to availability and the applicable registration terms.