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Frequently Asked Questions
What is included in my subscription?
Your subscription may include recorded lectures, Question Banks, revision materials, mock exams, and other educational resources, depending on the program. You can find the exact included features on each program page.
How long is my subscription?
The subscription duration varies depending on the program. The exact duration is clearly displayed on the program page before you complete your registration.
Can I put my subscription on Hold?
For programs that support the Hold option, eligible students can temporarily pause their subscription according to the program’s Hold policy. Hold requests must be made while the subscription is active, and the allowed duration and number of Holds depend on the specific program.
What payment methods and installment options are available?
MedPlus offers multiple payment options, which may include Visa, Mastercard, Apple Pay, Vodafone Cash, Fawry, Western Union, InstaPay, Meeza, Aman, ValU, Sympl, Souhoola, Contact Now, Halan, and NBE Installments. Installment availability can vary depending on the program and payment provider.
Can I watch the courses on mobile and laptop?
Yes. You can access supported course content from compatible mobile devices, computers, and laptops. A stable internet connection is recommended for the best viewing experience.
What should I do if I face a problem with my account or course?
First, check your login details, internet connection, and try refreshing the page or using another supported browser. If the problem continues, contact MedPlus Support and provide your name, registered email or phone number, program name, and any relevant screenshot or payment reference.
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